High Quality Advice and Support
Be staffed by qualified professionals with appropriate training and knowledge (including case management, advocacy experience and trauma training).
Be able to provide advice quickly and efficiently on a range of matters, not only advice about the NRM process.
Have the ability to give, or facilitate access to, one-to-one non-legal advice in a confidential setting.
Provide access to 24/7 interpreting services.
Provide printed materials accessible in different languages.
Provide information and advice pathways accessible for people with disabilities.
Provide advice on entitlements and options including alternatives to the NRM, employment opportunities and the options for returning home.
Check systems to ensure that onward referrals are only made with the survivors informed consent.